Refund Policy
Last updated: 12 August 2026
Thank you for choosing Elite Luxe Invite. We value your satisfaction and strive to provide you with the best experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
Due to the digital nature of our products, we do not accept returns or exchanges. All sales are final once the digital invitation has been created, customized, and shared with your guests.
Refunds
If you experience a technical issue that prevents you from receiving the service, please contact our customer support team within 7 days of purchase. Once we review your request, we will notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment.
Exchanges
Exchanges are not applicable for digital products. If you wish to switch templates, you can do so directly from your account before finalizing and sharing your invitation.
Non-Refundable Items
- Digital invitations that have already been published or shared
- Customized or personalized invitation content
- Gift cards or promotional credits
Processing Time
Refund requests will be processed within 7 business days after we receive your request. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team on WhatsApp at +94 76 887 1681. We are here to assist you.